This feature is designed to allow the customisation of various notifications sent by the system. To customise a notification template, navigate to Admin > Notifications> Notification Templates then follow the steps below

  • Identify the template you intend to change and click its name
  • On the ensuing screen, click the “Edit” button to begin modification
  • The available placeholders are contained in the placeholders dropdown
  • Edit the message as required ensuring that you use the placeholders as required (select a placeholder and click the “copy to clipboard” button, then paste it in the desired place within the message)
  • Select the message type
    • Plain Text – This supports plain text with no formatting
    • HTML – Supports rich text formatting and small images